Shipping policy
Shipping Policy
At Hollysart™, we carefully prepare and package your order for delivery.
Order Preparation
Our estimated preparation time is 1–3 weeks before dispatch. This is separate from the shipping time below.
This extended preparation period will also be displayed before purchase. Any different timeframe expressly agreed at checkout applies to that order.
If we expect a significant delay, we will contact you with an update and explain the available options.
Shipping Costs and Destinations
We offer free worldwide shipping to destinations available at checkout. If we cannot deliver to your address, we will notify you and refund any payment for an order we cannot fulfil.
Estimated Transit Times After Dispatch
United States: 4–11 business days
Canada: 7–12 business days
Europe: 7–10 business days
Australia and New Zealand: 8–15 business days
Rest of the World: 10–13 business days
These are estimates rather than guaranteed arrival dates. Preparation time must be added to transit time when planning your purchase.
Tracking
Once your order has shipped, we will email your tracking information. Tracking updates may take time to appear in the carrier’s system.
Holiday and Carrier Delays
Transit times may be affected by holiday demand, customs processing, weather, or carrier disruptions. We will assist you if your shipment is delayed. These circumstances do not remove your statutory delivery rights.
Customs and Import Charges
Where an order is imported into your destination country, local authorities may impose import duties, taxes, or handling charges. Unless expressly included at checkout, these charges are payable by the customer where applicable.
Lost or Delayed Packages
If your package appears lost or is significantly delayed, contact us with your order number. We will investigate with the carrier and provide an appropriate resolution.
Where goods are not delivered within the agreed period, your applicable rights may include setting an additional reasonable delivery deadline and cancelling for a refund if that deadline is missed. Cases where no additional deadline is required remain unaffected.
Responsibility for goods remains with us until they are delivered to you or a person you designate, subject to applicable law.
Shipping Address
Please check your delivery address before completing your purchase. If you notice an error, contact us immediately. We will try to correct it before dispatch.
If a parcel is returned because of an incorrect address, we will contact you to arrange the next steps. Any proposed redelivery charge will be explained before you agree to it.
Contact
Hollysart™
Calle Pintor Lorenzo Goñi 53
23009 Jaén
Spain